Supply Chain LLC
Terms and Conditions of Service Statement of Application
These Terms and Conditions of Service are binding upon Supply Chain LLC (“BROKER”) and any party (“SHIPPER”) utilizing the services of BROKER, unless SHIPPER has a separate, written agreement in place with BROKER that has been fully executed prior to the date of service. In such cases, the terms of that signed agreement will take precedence in the event of any conflict with these Terms and Conditions. For all other SHIPPERS, these Terms and Conditions shall govern all services provided.
By using BROKER’s services — including but not limited to accessing the website, communicating via info@supplychainllc.com email address, or booking transportation services through BROKER — SHIPPER acknowledges and agrees to be bound by these Terms and Conditions.
Engagement and Agreement to Services
In consideration of the mutual promises set forth herein, SHIPPER engages BROKER to arrange transportation services, and BROKER agrees to provide such services under the terms outlined in this agreement.
- Supply Chain LLC ("BROKER") operates as a transportation broker as defined under 49 U.S.C. §13102(2). BROKER arranges the transportation of various types of goods on behalf of its shipper clients, but does not itself transport or take possession of freight.
- The SHIPPER is a corporation or limited liability company that engages BROKER to assist in locating and coordinating with authorized motor carriers to transport its goods.
- The SHIPPER affirms that it holds legal ownership, interest, or authority (including as an agent) over the goods being shipped, and has the right to bind both the goods and any beneficial owner of the goods to these Terms and Conditions, as well as to the terms and conditions of the motor carrier ultimately handling the freight.
- BROKER does not hold a license as a customs broker and does not directly perform customs clearance services. However, if SHIPPER requests such services, BROKER may assist by connecting SHIPPER with a licensed customs broker. In such cases, BROKER acts solely as an intermediary.
- Likewise, BROKER is not an insurance provider or insurance agency. Upon SHIPPER’s request, BROKER may assist in facilitating the purchase of insurance coverage through a properly licensed and authorized insurer or broker, again acting only as an intermediary and not as the insurer.
Supply Chain LLC (“BROKER”) is a licensed property broker registered with the U.S. Department of Transportation. BROKER arranges transportation services on behalf of the SHIPPER but does not transport, consolidate, possess, or assume custody or control of any shipments.
BROKER’s responsibilities include sourcing, hiring, qualifying, negotiating rates with, and tendering loads to authorized motor carriers ("CARRIERS") who will perform the actual transportation of SHIPPER’s goods under BROKER’s coordination.
For purposes of this agreement, “qualifying a carrier” means that the carrier must:
Provide proof of active motor carrier authority, and
Submit a valid certificate of insurance demonstrating coverage that meets or exceeds the statutory minimum requirements.
SHIPPER acknowledges and agrees that BROKER is not a motor carrier and will never take physical possession, custody, or control of the freight.
BROKER will only engage carriers that have submitted appropriate documentation verifying current operating authority and active cargo insurance coverage, typically through a declaration page. BROKER does not make representations or warranties regarding the specific scope, limits, or exclusions of such coverage.
BROKER shall be solely responsible for billing and collecting freight charges from the SHIPPER. All carriers used by BROKER have expressly waived any right to seek payment directly from the SHIPPER, consignor, or consignee.
BROKER agrees to pay carrier freight charges on behalf of the SHIPPER and will issue invoices directly to the SHIPPER for reimbursement. Upon written request, BROKER will include a copy of the bill of lading with its invoice.
If SHIPPER objects to the use of a specific carrier, SHIPPER must notify BROKER in writing. Upon receipt of such a request, BROKER will cease assigning that carrier to SHIPPER’s shipments, unless SHIPPER provides written authorization to lift the restriction.
The SHIPPER is responsible for providing complete and accurate details regarding all shipments arranged through Supply Chain LLC (“BROKER”). This includes, but is not limited to:
A full and precise description of the goods,
Accurate pickup and delivery locations, and
Any other information necessary to ensure successful transportation.
Payment Terms:
BROKER’s standard payment policy requires prepayment in full before services are rendered. If BROKER elects to extend credit to SHIPPER, all invoices must be paid in full within fifteen (15) days of the invoice date. Failure to pay within this time frame will result in the following:
A 15% late payment fee,
18% annual interest, and
SHIPPER’s liability for any legal or collection costs incurred by BROKER in pursuing payment.
Credit Card Payments:
All payments made by credit card are subject to a 3.5% convenience fee.
Additional Charges:
SHIPPER agrees to be responsible for any additional charges incurred during transport, which may include but are not limited to:
Equipment damage or repair costs,
Accessorial charges,
Waiting time fees, and
Any unnecessary delays caused by SHIPPER or its agents.
Claims for Loss, Damage, or Delay:
Unless otherwise stated in this agreement, all freight claims shall be governed by 49 CFR Part 370. While BROKER may assist in filing such claims, any and all claims must be submitted directly against the carrier, not BROKER. BROKER assumes no liability for loss, damage, or delay to shipments arranged on SHIPPER’s behalf. Carrier liability, including burden of proof, will be governed by federal law under 49 U.S.C. § 14706.
Overcharge or Duplicate Payment Claims:
Any claims involving overcharges, duplicate payments, or over-collections will be handled in accordance with 49 CFR Part 378.
The rates provided in BROKER’s rate confirmations or quotations are tailored to meet the specific requirements of each transaction covered under these Terms and Conditions. Each shipment should be accompanied by a corresponding rate confirmation or written quote, which is expressly subject to and governed by these Terms and Conditions.
It is the SHIPPER’s responsibility to directly consult with the motor carrier performing the transportation regarding any applicable tariffs, rules, or carrier-specific terms that may impact liability, claims handling, or any other rights and obligations between SHIPPER and the carrier.
Supply Chain LLC ("BROKER") acts solely as an intermediary in arranging transportation services and does not assume any role in enforcing or interpreting carrier-specific rules or tariffs. BROKER's responsibility is limited to securing transportation services at a rate agreed upon between the parties.
Supply Chain LLC (“BROKER”) may issue invoices electronically, and the SHIPPER agrees to accept electronic invoicing. SHIPPER may remit payments electronically to the bank account designated by BROKER.
Both BROKER and SHIPPER commit to making reasonable efforts to implement and use electronic invoicing and payment methods at the earliest possible opportunity.
As a licensed property broker, Supply Chain LLC (“BROKER”) assumes no legal liability for any loss, damage, or delay involving the SHIPPER’s property. BROKER’s responsibility ends once a qualified motor carrier is tendered to the pickup location designated by the SHIPPER.
All claims related to loss, damage, or delay must be filed directly with the motor carrier. BROKER will provide SHIPPER with all necessary information and documentation to support the claim process, but such assistance does not create any liability for BROKER nor waive any provisions of these Terms and Conditions.
Notwithstanding the above, BROKER’s maximum liability for any cause, claim, or loss related to any shipment shall be limited to a total amount of fifty dollars ($50.00) per shipment.
All bills of lading, delivery receipts, and other transportation documents—excluding estimates, quotes, and rate confirmations exchanged directly between SHIPPER and Supply Chain LLC (“BROKER”)—are the sole responsibility of the SHIPPER and shall not create any binding obligations for BROKER.
Any reference to BROKER on bills of lading or delivery receipts by SHIPPER is for informational purposes only and does not modify or supersede these Terms and Conditions. Similarly, any statements or representations made by the motor carrier are not binding on BROKER.
Upon SHIPPER’s request, BROKER will provide copies of delivery receipts and bills of lading obtained from the carrier, provided the SHIPPER has instructed the carrier to retain or have such documents signed by the consignee.
The terms and conditions contained in any freight documents issued by SHIPPER or the motor carrier selected by BROKER shall not supplement, amend, or override these Terms and Conditions. In the event of any conflict, these Terms and Conditions shall prevail.
To the fullest extent permitted by law, the SHIPPER agrees to indemnify, defend, and hold harmless Supply Chain LLC (“BROKER”), its partners, affiliates, officers, directors, attorneys, agents, insurers, and employees from and against any and all claims, demands, actions, liabilities, judgments, losses, damages, expenses, costs, penalties, and fines. This includes third-party claims for contribution and attorney’s fees arising from injury or alleged injury (including death) to any person, or damage or alleged damage to any property, resulting from SHIPPER’s negligent acts or omissions, including but not limited to the tendering of hazardous materials, improper packaging, loading, or latent defects in goods tendered for transportation.
Additionally, BROKER and SHIPPER mutually agree to indemnify and hold harmless each other, including their subsidiaries, officers, directors, and employees, against all liabilities, obligations, losses, damages, penalties, claims, actions, suits, costs, charges, and expenses — including reasonable legal and expert fees — arising out of or related to their respective responsibilities. This indemnification applies to claims resulting from:
Injury or death to any person,
Damage to the property of any person or entity, or
Violations of any federal, state, or local laws, ordinances, or regulations by either party or their representatives.
This mutual indemnity shall apply only to the extent such claims are caused by the sole negligence of either BROKER or SHIPPER.
The SHIPPER agrees to fully comply with all applicable laws and regulations governing the transportation of hazardous materials, as defined in 49 CFR §§172.800 and 173 et seq., for any shipments that qualify as hazardous materials.
SHIPPER acknowledges and agrees that it will not tender any hazardous materials to Supply Chain LLC (“BROKER”) or to any motor carrier designated by BROKER for transportation. In the event hazardous materials are mistakenly tendered, SHIPPER is required to notify BROKER immediately.
Neither Supply Chain LLC (“BROKER”) nor the SHIPPER shall be held liable for any failure or delay in fulfilling their obligations under these Terms and Conditions if such failure or delay is caused by events beyond their reasonable control. These events may include, but are not limited to, fire, flood, natural disasters, war, embargo, riot, civil unrest, government intervention, or other unforeseen circumstances.
The affected party must use reasonable efforts to fulfill its obligations despite the circumstances and must promptly notify the other party of the inability to perform.
Supply Chain LLC (“BROKER”) is not an insurance company, insurance agency, or insurance reseller. Rather, BROKER operates as a transportation intermediary and freight broker, providing assistance to SHIPPER customers only at their direction and request. BROKER’s role is limited to referring and assisting SHIPPER in locating and obtaining insurance coverage from duly licensed and authorized insurers. SHIPPER hereby waives any and all claims or liabilities against BROKER arising from any acts, omissions, or assistance related to obtaining insurance. It is the sole responsibility of SHIPPER to ensure that any insurance coverage secured meets their specific needs.
BROKER requires all motor carriers engaged to transport SHIPPER’s goods to provide BROKER with a certificate of insurance evidencing coverage as follows:
Cargo liability insurance with minimum limits of $100,000 per occurrence, and a deductible not exceeding $5,000.
Automobile liability insurance covering owned, hired, and non-owned vehicles with minimum limits of $1,000,000 per occurrence, and a deductible not exceeding $10,000.
Comprehensive general liability insurance, including contractual liability, with minimum limits of $1,000,000 per occurrence, and a deductible not exceeding $10,000.
If SHIPPER requires higher cargo coverage due to the value of a shipment, SHIPPER may secure additional insurance independently or negotiate directly with the motor carrier to release goods for transport at a specified value. Such agreements between SHIPPER and the carrier do not bind or impact BROKER.
BROKER is not an insurer of shipments arranged and assumes no liability for any failure of insurance coverage, including any excess policies. BROKER has no responsibility for delays or denials of claims by motor carrier insurers but does require carriers to maintain insurance coverage before assigning loads.
BROKER does not obtain full insurance policies from carriers but only collects the certificate of insurance (declaration page). BROKER makes no guarantees regarding coverage details or exclusions beyond what is stated on the certificate and will provide this information to SHIPPER upon request. It is SHIPPER’s responsibility to review and investigate insurance policies and any exclusions.
Notwithstanding any other provisions in these Terms and Conditions, the terms outlined in this section shall take precedence over any conflicting or inconsistent provisions regarding shipments involving Mexico. For the purposes of these Terms and Conditions, “Mexican Shipments” are defined as any shipments with pickup and/or delivery locations within Mexico.
Supply Chain LLC (“BROKER”) limits its responsibility for selecting carriers for Mexican Shipments to ensuring that each carrier agrees that, while transporting such shipments within Mexico:
Carrier liability will be governed by Articles 66, 67, and 68 of the Ley de Caminos, Puentes y Autotransporte Federal (the Law of Roads, Bridges, and Federal Motor Transportation, hereinafter the “Law”), which governs claims related to Federal Motor Carrier Transportation and related services;
Carrier acknowledges and agrees to remain compliant throughout the transportation process with all applicable Mexican federal, state, and local laws, including but not limited to the Law, decrees issued by the Secretaría de Comunicaciones y Transportes (“SCT”), the Regulations for Federal Motor Transportation and Auxiliary Services (“Regulations”), Mexican Official Technical Standards (“Norma Oficial Mexicana” or “NOMs”) concerning environmental, safety, and mechanical standards, and maintaining a valid and active Registro Federal de Contribuyentes (“RFC Number”) issued by the SCT.
SHIPPER acknowledges that carrier liability for cargo loss, damage, or delay in Mexican Shipments is limited under the Mexican Federal Official Gazette and other applicable Mexican laws, including the Law and Regulations, and hereby waives any rights under Article 67 of the Law.
SHIPPER further acknowledges that BROKER is not required to obtain certificates of insurance or valid motor carrier authority from carriers operating on Mexican Shipments and BROKER’s insurance obligations set forth in these Terms and Conditions do not apply to such carriers. BROKER is also not obligated to ensure that carriers include Mexico within their insurance coverage territories. SHIPPER agrees to rely solely on its own insurance, its own policies, or insurance provided by Mexican carriers for any claims related to cargo loss, damage, or delay arising from Mexican Shipments.
All charges for Mexican Shipments shall be invoiced and payable to BROKER in U.S. Dollars according to the payment terms set forth in these Terms and Conditions.
SHIPPER represents and warrants that it will remain in compliance with all applicable Mexican laws, rules, and regulations at all times during the transportation of Mexican Shipments, including but not limited to the Law, Regulations, and all requirements related to weight, marking, classification, licensing, hazardous materials transport, customs, and import/export regulations. SHIPPER agrees to provide all necessary information and documentation, including bills of lading, to ensure compliance. SHIPPER agrees to defend, indemnify, and hold BROKER harmless from any claims, damages, expenses, causes of action, or losses arising from SHIPPER’s failure to comply with these obligations, including attorney’s fees and court costs.
SHIPPER acknowledges and agrees that BROKER shall have no liability for cargo loss, damage, or delay claims relating to Mexican Shipments and makes no guarantees or warranties regarding any carrier selected to perform such services.
Supply Chain LLC does not hold a customs brokerage license and does not directly provide customs brokerage services. Instead, as a transportation intermediary, Supply Chain LLC may, at the client’s request, arrange customs brokerage services through a duly licensed customs broker for a fee.
- Supply Chain LLC may assist its clients in filing claims with motor carriers. Carriers are contractually required to acknowledge receipt of any written claim submitted by either Supply Chain LLC or the SHIPPER within thirty (30) days of receipt.
- All claims must be filed with the carrier within nine (9) months from the date of delivery or the expected delivery date of an undelivered shipment, in accordance with 49 U.S.C. §14706(e).
- The filing, handling, and resolution of all cargo claims shall be governed by 49 C.F.R. §370 et seq., except as otherwise modified by these Terms and Conditions.
- Any assistance provided by Supply Chain LLC in the claims process does not alter or increase its liability as specified herein.
- SHIPPER shall not disclose the terms of any specific quotations, estimates, or rate confirmations to any third party without the prior written consent of Supply Chain LLC, except in the following circumstances: (1) when disclosure is required by law or regulation; (2) when shared with a parent, subsidiary, or affiliate company; or (3) to authorized agents involved in rating or auditing transportation charges, provided such agents agree to maintain confidentiality.
- Additionally, SHIPPER agrees not to solicit or directly engage any carriers presented by Supply Chain LLC under this Agreement. SHIPPER also agrees to keep the terms of this Agreement and the agreed-upon rates confidential, except where disclosure is legally required.
Supply Chain LLC (BROKER) and SHIPPER expressly agree that this Agreement is solely between the two parties, and that no third party is intended to receive any direct benefit from these Terms and Conditions or any services provided under this Agreement.
The failure of either party to enforce any term, condition, or provision of this Agreement, or to exercise any right or privilege, or to waive any breach thereof, shall not be interpreted as a waiver of any other or future terms, conditions, rights, or privileges. All terms and provisions shall remain fully effective as if no such waiver or forbearance had taken place.
These Terms and Conditions shall be interpreted in accordance with applicable federal law, or where federal law does not apply, Florida law, without regard to conflict of law principles. Any disputes between Supply Chain LLC (BROKER) and SHIPPER shall be resolved in the courts located in Broward County, Florida.
SHIPPER confirms that it conducts business in Broward County, Florida, and submits to the personal jurisdiction of the courts there. This Agreement is made and entered into in Broward County, Florida.
In any legal action arising out of or related to this Agreement or any breach thereof, the prevailing party shall be entitled to recover reasonable attorney’s fees and court costs.
If any provision of this Agreement is found to be illegal, invalid, or unenforceable under current or future laws during the term of this Agreement, that provision shall be severed from the rest of the Agreement without affecting the validity or enforceability of the remaining provisions. The remaining provisions shall continue in full force and effect as if the invalid or unenforceable provision had never been included. In place of any illegal, invalid, or unenforceable provision, a lawful and enforceable provision that closely reflects the original intent shall be substituted.
This Agreement, together with any quotations, estimates, or rate confirmations duly executed by both parties, constitutes the complete and exclusive understanding between Supply Chain LLC (BROKER) and SHIPPER regarding the services provided. There are no other agreements, understandings, warranties, or representations, whether oral or implied, related to the subject matter herein.
In the event of any conflict between these Terms and Conditions and any other document associated with the arrangement or transportation of goods by BROKER, SHIPPER, or the underlying carrier, these Terms and Conditions shall prevail to the extent of such conflict.